PRIVACY AND COOKIES POLICY

CONSENT FOR DATA COLLECTION

In order to send you commercial communications that allow you to enjoy the benefits of being a customer of FLOW QUIMICA, SL we need to collect, according to Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 (GDPR), your firm consent.

In compliance with current regulations on data protection: Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 (GDPR), Organic Law on the Protection of Personal Data (LOPDCP, 15 / 99), Development Regulation of the LOPDCP (Royal Decree, 1720/2007, of December 21), the personal data that you provide will be included in an automated file that FLOW QUIMICA, SL is responsible for, with the purpose of informing you about our products, events and promotions, by any means. You may, at any time, exercise your right of access, rectification, cancellation and opposition to the processing of your data in the terms established in the LOPD and related regulations, by contacting FLOW QUIMICA, SL, by email info@flowquimica.es or postal mail to Calle Dinamismo 3, 280906 Getafe, Madrid. If you have any questions, you can contact the Customer Service Department from 9:00 a.m. to 2:00 p.m. on 918 082 529.

Before you start using any of our services or functionalities, you should read this Privacy and Cookies Policy, as well as the Terms and Conditions and its specific section on them. In this section you can see if there is any particular condition for its use, or if your Personal Data requires a specific treatment. Failure to provide certain information indicated as mandatory, may imply that it is not possible to manage your registration as a user or the use of certain features or services available through the Platform.

Next, we inform you about the Personal Data Protection Policy, regarding the gathering and processing of your data:

1.RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA

  • IDENTITY: FLOW QUIMICA, S.L– CIF: B81506784
  • ADDRESS: Calle Dinamismo 3, 28906 Madrid
  • CONTACT EMAIL: info@flowquimica.es

2.PURPOSE OF THE PROCESSING OF YOUR DATA

The personal data you provide us or the data you might provide us at any time will be included in an automated file, the entity responsable is FLOW QUIMICA, S.L., serving the following purposes:

a. Manage your registration as a user in our Platform.

b. Develop, comply with and execute the purchase agreement conclusion upon acquiring FLOW QUIMICA products.

c. Inform, process, manage and send your order (and eventual refund) as well as the improvement of the contract of sale of the products that you have acquired.

d. Contact you via email, phone, SMS or other equivalent electronic means of communication, in relation to updates or informative communications related to the features, products or services purchased, including security updates of the Platform.

e. Attend and follow the enqueries and requests that you send us through our customer service or at our premises.

f. Provide information about the products marketed by FLOW QUIMICA, SL, as well as any other complementary products in relation to the mentioned products, the sending of future commercial and advertising offers by any available communication channel, including SMS, mobile messages, email,etc.

g. Conduct market studies and statistics of our products.

From FLOW QUIMICA we are committed to process data with total confidentiality and to apply the appropriate security measures, physical, technical and organizational, for the protection of your personal data.

The personal data provided will be kept as long as the commercial relationship or the one that originated the contact is maintained. If you decide to cancel your personal data, your data can be stored in our databases during the time periods provided by law to be able to comply with tax and accounting obligations, and will be eliminate them once those legal terms or those that are applicable have prescribed.

3. SUBSCRIPTION TO THE NEWSLETTER

In the event that you authorize your subscription to the Newsletter, we will provide you with information about our products and services, through various means such as email, or any other equivalent electronic communication means such as SMS. Subscription to the Newsletter may entitle the use of your Personal Data to make personalized advertising available to you, related to our products and services through e-mails, SMS, or other electronic means of our own or of third-party collaborators. In order to improve the attention we provide, we inform you that Personal Data related to your purchases can be used for analysis, generation of user profiles, marketing studies, quality surveys and improved interaction with our customers. . You can unsubscribe through the link enabled for this purpose in each of our newsletters and following the instructions provided.

4.LEGITIMATION FOR THE PROCESSING OF YOUR DATA

The legal basis for the treatment of your data as a client is well established in the contractual relationship established by having purchased FLOW QUIMICA products, either in the consent that is requested and provided when subscribing to the Newsletter, as well as in compliance with mercantile, fiscal and accounting obligations.

The communication of offers and promotions, the sending of advertising by any means of communication, as well as the transfer of your personal data to third parties, is also based on the contractual relationship established by purchasing products from FLOW QUIMICA, SL, in the consent that is requested and provided when subscribing to the Newsletter.

5. THIRD PARTIES DATA COMMUNICATION

In order to offer you a quality service, FLOW QUIMICA, S.L. is obliged to provide certain data of its users to other companies that collaborate with the provision of services (financial entities, franchisees, etc.). In all cases, the data provided is strictly necessary for the specific activity that is carried out. By accepting this Privacy Policy, you expressly authorize FLOW QUIMICA, S.L. to transfer data provided to other group companies or third-party collaborators of FLOW QUIMICA, SL, within or outside Spanish territory, and offer a level of protection comparable to that established in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR), in the Organic Law 15/99 of December 13, Protection of Personal Data (LOPD), and in other related current regulations on this subject.

6. YOUR RIGHTS IN RELATION TO THE FACILITATED DATA

Anyone has the right to obtain confirmation about whether or not we are dealing with personal information about them in our organization. You may, at any time, exercise your right of access, rectification, cancellation and opposition to the processing of your data in the terms established in the LOPD and related regulations. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case they will only be kept for the exercise or defense of judicial or extrajudicial claims. In certain circumstances, and for reasons related to their particular situation, the interested parties may object to the processing of their personal data. FLOW QUIMICA, S.L will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. Interested parties also have the right to request the portability of their personal data to another person in charge. Interested parties may exercise their rights by writing to our Customer Service Department or by sending an email to info@flowquimica.es. In the event that you decide to exercise such rights, you must include in this communication the data you are interested in accessing, rectification, cancellation or objection. Sometimes we can request a photocopy of your national identity document, passport or other valid and current official document that identifies you. Those interested can obtain additional information about their rights on the website of the Spanish Agency for Data Protection, www.agpd.es.

7. USE AND COOKIES POLICY

By accepting this privacy policy, you consent to the use of the cookies used in this website,as described below:

What are Cookies?

A Cookie is a small text file that a website places on your PC, phone or any other device, with information about your browsing on that site. Cookies are necessary to facilitate navigation and make it more user-friendly, and do not damage your computer. Although the general term of “Cookie” is used in this policy, since it is the main storage method of information used by this website, the “local storage” space of the browser is also used for the same purpose as cookies. . In this sense, all the information included in this section  equally applies to the so called “Local storage”.

What type of cookies are used on this website?

This website uses analytical cookies to collect statistics on the user’s activity when visiting the page and its general activity. The information collected is anonymous and allows you to optimize navigation through our website and ensure the best service to the user. We use our own and third-party cookies (Google, Magento and Facebook) to analyze browsing habits on our website in an aggregate, never individual way. Likewise, this website uses cookies for internal use for the operation of the website. Specifically, this website uses cookies to: allow user authentication; maintaining the session when you browse the page; the hiring of a product or service; set the language preferences selected by the user or manage the user’s access to the support center. The deactivation of these cookies, by blocking cookies in the browser options, prevents the correct functioning of some of the functionalities of the web.

What are third-party cookies?

This website offers users contents or services provided by third-party providers, such as videos hosted on YouTube or Google Maps applications. The cookies used by these providers are necessary for the user to access this service and are governed by the provisions of their respective cookies policies. Third-party cookies for the management of advertising spaces are cookies stored by third parties that manage advertising spaces that users visualize when accessing the web. These cookies allow us to measure the effectiveness of our online campaigns, provide the user with information of interest and offer advertising content of their choice. In accordance with their own policies, some online advertising managers may use anonymous cookies to display advertisements of interest when visiting other websites. However, users can manage the acceptance of such cookies in their browser´s configuation.

What we don´t use cookies for?

We do not store sensitive personal identification information such as your address, your password, your credit or debit card details, etc., in the Cookies we use.

Where can I get more information about cookies?

To learn more about behavioral advertising, visit www.youronlinechoices.eu. Through this page you can modify and manage your preferences in relation to behavioral advertising. At all times, and at least during the installation or updating of the browser, the user has the possibility to accept or reject the installation of cookies, or reject the installation of a certain type of cookies, such as advertising cookies and third party cookies. Also, after each session you can delete all or some of the stored cookies. Also the user can activate:

  • Private browsing, through which your browser stops saving browsing history, website passwords, cookies and other information of the pages you visit, or
  • The function of not tracking, by which the browser asks the websites you visit not to track your browsing habits, for example, to serve you advertisements of your interest in the sites you visit.

We recommend that you consult the help of your browser to learn about the different options on how to manage cookies.

Below we include the links to manage cookies in the most relevant browsers:

Internet Explorer: http://windows.microsoft.com/es-ES/windows-vista/Block-or-allow-cookies

Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Safari: http://support.apple.com/kb/HT1677?viewlocale=es_ES

Google Chrome: https://support.google.com/chrome/answer/95647?hl=es

How can I avoid using Cookies on this website?

If you prefer to avoid the use of Cookies on this page, taking into account the above limitations, you must first disable the use of Cookies in your browser and, secondly, delete the Cookies stored in your browser associated with this website. This possibility of avoiding the use of Cookies can be carried out by you at any time.

How do I disable and eliminate the use of Cookies?

To restrict, block or erase the Cookies of this website you can do so, at any time, by modifying the configuration of your browser according to the guidelines indicated below. Although the parameter of each browser is different, it is usual that the configuration of cookies is made in the “Preferences” or “Tools” menu. For more details on the configuration of Cookies in your browser, see the “Help” menu.

Please note that the blocking of cookies may affect all or some of the features of our website. The techniques used do not collect personal data, such as name, email address, postal address or user’s phone number.

Uso de cookies

Este sitio web utiliza cookies para que usted tenga la mejor experiencia de usuario. Si continúa navegando está dando su consentimiento para la aceptación de las mencionadas cookies y la aceptación de nuestra política de cookies, pinche el enlace para mayor información.

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